Frequently Asked Questions
Everything you need to know about professional crypto hardware and hosting services.
What is included in your crypto mining hosting packages?
Our hosting packages include a secure rack space in a climate-controlled facility, 24/7 technical monitoring, industrial-grade cooling, and high-speed internet connectivity to ensure maximum uptime for your ASIC miners.
How do you handle shipping for oversized mining rigs?
All mining hardware is shipped via specialized electronics couriers with full insurance and reinforced packaging. We provide tracking numbers immediately upon dispatch to ensure safe delivery to your doorstep or our data center.
Do you accept cryptocurrency as a payment method?
Yes, we accept various cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT, alongside traditional payment methods like wire transfers and major credit cards.
What is the warranty policy on new ASIC miners?
New mining hardware typically comes with a 6-month to 1-year manufacturer warranty. We assist our customers with the RMA process to ensure any hardware defects are addressed directly by the manufacturer.
Can I visit the hosting facility to see my hardware?
For security reasons, we do not allow public walk-ins. However, we provide a digital dashboard where you can monitor your miner's hash rate, temperature, and power consumption in real-time.
What happens if there is a power outage at the data center?
Our facilities are equipped with industrial-grade surge protection and backup generators. In the rare event of a prolonged outage, our uptime guarantee ensures you are compensated for any significant lost mining time.